What is the aim of the Office of the Health Ombudsman in Queensland?

The aim of the Office of the Health Ombudsman in Queensland is primarily to investigate and resolve health service complaints. This office serves as an independent body that provides a mechanism for patients and the public to voice concerns regarding healthcare services and professionals. By addressing complaints, the Health Ombudsman ensures accountability within the healthcare system, promotes transparency, and strives to enhance the quality of care provided to the community. The focus is on ensuring that health services meet standards and that patients' rights are upheld.

In contrast, promoting competitive healthcare pricing, developing new health policies, and supervising hospital operations are not central functions of the Office of the Health Ombudsman. While those aspects play significant roles in the overall healthcare landscape, they fall under the purview of different organizations or regulatory bodies that focus on health economics, policy-making, and hospital governance. The operational focus of the Health Ombudsman distinctly centers on complaint resolution and patient advocacy within the healthcare sector.